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Handyman Matters Franchisee - Kory Arnston of Portland

Name: Kory Arntson

Franchise owned: Handyman Matters of Portland

How long have you owned a franchise?  Five years

Why franchising?

Following the economic downturn in 2009, I made a decision to stop putting off my goal of owning my own company. A franchise provided me the opportunity to hit the ground running and be profitable very early in my ownership cycle. The question was which industry to focus on. Given my background, I decided to marry my love of real estate with my passion to improvement the community I live in.

What were you doing before you became a franchise owner?

I was a managing director for one of the largest real estate private equity firms in the western United States. Specifically, I raised investment capital from high net worth individuals who desired the passive income potential possible with Reg. D private real estate investment partnerships.

Why did you choose this particular franchise?

I love working with my hands and always have a project going.  Whether it was working on my rental properties, my own house or helping my friends, I was always investing in a fixer-upper or building something. I decided to combine the two by owning and operating my own construction company.

What were the most unexpected challenges of opening your franchise?

Human resources! With no track record of business success or guarantee of future projects to work on, it was challenging to convince prospective employees that this was a great place to work.  All I could offer was a wage and the promise that I would treat them fairly. I was subsequently

introduced to the “revolving door” of employees who were always looking for “greener pastures.”

What advice do you have for individuals who want to own their own franchise?

Do it!  Don’t procrastinate. Thoroughly research the franchisor and dig in deep on history, financial stability, growth potential and industry sector. Always run your numbers knowing that you will be paying royalties before you pay yourself. In your planning process, schedule a vacation to get away from the day-to-day operations, giving yourself time to reflect.

What’s next for you and your business?

Two things: investing in small real estate projects that my in-house crew can improve for value creation and reaching the $1 million revenue mark.

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